These Terms and Conditions govern the rights and obligations of the Seller and the Buyer in connection with purchases made through the online store www.centershop.cz.

By submitting an order, the Buyer confirms that they have read these Terms and Conditions before submitting the order.

The Seller is a business established in the Republic of Poland and is registered under the special VAT scheme OSS (One Stop Shop).

The provisions of these Terms and Conditions relating to consumers apply to natural persons who, when entering into and performing the contract, are not acting within the scope of their business or professional activity.

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1. OPERATOR OF THE ONLINE STORE

The operator of the online store www.centershop.cz is:

DDC PARTS
Majowa 121
43-400 Cieszyn
Poland

VAT ID: PL5482319894
REGON (Poland): 367382141

CZK bank account:

2700752640 / 2010

IBAN: CZ2820100000002700752640
BIC / SWIFT: FIOBCZPPXXX

EUR bank account:

2302735685 / 2010

IBAN: CZ8520100000002302735685
BIC / SWIFT: FIOBCZPPXXX

The Seller conducts distance sales.

Warehouse and return address:

(DDC PARTS!) PPL ParcelShop
Strojnická 373
735 62 Český Těšín 6
Czech Republic

If you have any questions, please contact us:

e-mail: obchod.centershop@gmail.com
tel.: +420 792 400 125

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2. ORDERING PROCEDURE AND ORDER PROCESSING

2.1

An order is created by adding the selected goods to the shopping cart and subsequently completing the order through the online store's checkout process.

Before finally submitting the order, the Buyer has the opportunity to review and correct the information entered.

If submitting the order creates an obligation for the Buyer to pay, the relevant button or similar function must be labelled in a manner that clearly indicates that the order involves an obligation to pay.

2.2

A basic condition for processing the order is the correct completion of address and contact details, in particular the e-mail address and telephone number necessary for processing and delivering the order.

2.3

Orders may be placed 24 hours a day throughout the year.

Goods are normally dispatched no later than within 2–3 business days, unless a different period is stated for a particular product or order.

Once the shipment has been dispatched, the Customer will be informed by e-mail and, depending on the shipping method used, will receive a tracking number.

2.4

Orders containing incorrect or incomplete information which prevents proper processing or delivery may be placed on hold until the Buyer completes or corrects the missing or incorrect information.

2.5

Prices of products displayed in the online store www.centershop.cz are stated in CZK or EUR and include the applicable VAT in accordance with the rules applicable to the relevant transaction.

For sales to consumers, the applicable VAT rate is determined in accordance with current tax regulations and the rules of the OSS scheme.

2.6

The Seller will issue the appropriate accounting or tax document for the purchased goods.

If the Buyer purchases as a business and requires a company invoice, the Buyer must correctly provide the billing details, including the relevant tax identification number or VAT ID.

For cross-border B2B transactions, goods may be supplied without VAT where all statutory conditions are met.

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3. SHIPPING AND DELIVERY OF GOODS

3.1

Where the Seller is required under the purchase contract to deliver the goods to the location specified by the Buyer in the order, the Buyer is required to enable receipt of the goods.

This does not affect the Consumer's statutory rights, in particular the right to withdraw from the contract.

3.2

Goods are shipped to the Czech Republic primarily using:

• PPL,
• Zásilkovna / Packeta,
• TopTrans,

or another appropriate carrier depending on the dimensions, weight and nature of the shipment.

Current shipping options are displayed during the checkout process.

3.3

The Buyer is advised to inspect the condition and integrity of the packaging upon receiving the shipment.

If the packaging is visibly damaged, we recommend documenting the damage with photographs and informing both the carrier and the Seller.

In the event of serious visible damage to the shipment, the Buyer may refuse to accept it.

Failure to follow this recommendation does not in itself deprive the Consumer of any statutory rights relating to defective goods.

3.4

Personal data required for delivery may be provided, to the extent necessary, to the carrier or another entity whose services are necessary for the proper processing of the order.

Detailed information about the processing of personal data is provided in the online store's Privacy Policy.

3.5 Shipping and prices

Current shipping prices and conditions are available on the “Shipping and Prices” page of the online store.

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4. PRICE OF GOODS AND PAYMENT TERMS

4.1

The Buyer may pay the price of the goods and any costs associated with delivery using the payment methods available during checkout.

4.2

Depending on the options currently available, payment may be made in particular:

• cash on delivery,
• by payment card upon delivery, where available,
• by online card payment,
• through the GoPay payment gateway,
• by bank transfer.

4.3 Bank transfer

CZK

2700752640 / 2010

IBAN: CZ2820100000002700752640
BIC / SWIFT: FIOBCZPPXXX

EUR

2302735685 / 2010

IBAN: CZ8520100000002302735685
BIC / SWIFT: FIOBCZPPXXX

4.4

Payment through the GoPay payment gateway.

4.5

In addition to the purchase price, the Buyer is required to pay shipping costs and any other costs of which the Buyer was properly informed before submitting the order.

Unless expressly stated otherwise, shipping costs are not included in the price of the goods themselves.

The total price of the order, including related costs, is displayed to the Buyer before the order is finally submitted.

4.6

The Seller does not require a separate deposit unless otherwise agreed for a particular transaction.

This does not affect the possibility of requiring full payment in advance as the selected payment method.

4.7

In the case of cashless payment, the Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller's account.

Where a variable symbol or another payment identifier is required, the Buyer must enter it correctly.

4.8

For goods sourced or ordered individually at the Buyer's request, the Seller may make acceptance or further processing of the order conditional upon advance payment, provided that the Buyer was informed of this condition before the contract was concluded or expressly agreed to it.

4.9

The Seller will issue an appropriate tax or accounting document to the Buyer.

The invoice may be sent electronically to the Buyer's e-mail address and may also be included with the shipment.

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5. WITHDRAWAL FROM THE PURCHASE CONTRACT

5.1 Cancellation of an order

The Buyer may request cancellation of the order before the goods are dispatched.

If the cancellation request is received as soon as possible, in particular within 24 hours of submitting the order, and the order has not yet been dispatched or irreversibly processed, the Seller will attempt to cancel it.

This provision does not in any way restrict the Consumer's statutory right to withdraw from the contract.

The Consumer may withdraw from a distance contract even before receiving the goods unless a statutory exception applies.

If the Buyer is a business and not a Consumer, cancellation of an already concluded contract is governed by the agreement between the parties and the applicable law.

5.2 Consumer withdrawal within 14 days

In the case of a distance purchase contract, the Consumer has the right under Czech consumer law to withdraw from the contract without giving any reason within 14 days, unless a statutory exception applies.

For the purchase of goods, this period generally begins on the day on which the Consumer or a third party designated by the Consumer, other than the carrier, takes possession of the goods.

Where several items from one order are delivered separately, the period begins when the final item is received.

To meet the deadline, it is sufficient for the Consumer to demonstrably send the notice of withdrawal before the period expires.

The Consumer may notify the Seller of withdrawal in particular:

• by e-mail to obchod.centershop@gmail.com,
• in writing,
• using the withdrawal form available on the Seller's website,
• using the electronic form available on the page Soubory ke stažení - Formulář vratka_3

The Consumer may use the form made available by the Seller:

Downloads – Return Form

Use of the form is not a condition for the validity of withdrawal from the contract.

The notice must clearly indicate the Consumer's intention to withdraw from the contract.

If the Consumer uses the electronic form on the “My Order” page, confirmation of receipt of the withdrawal will be sent without undue delay to the e-mail address specified in the order.

Return address

The Consumer must return or hand over the goods no later than 14 days from the date of withdrawal from the contract.

Please enter the recipient exactly as follows:

(DDC PARTS!) PPL ParcelShop
Strojnická 373
735 62 Český Těšín 6
Czech Republic

Soubory ke stažení - Formulář vratka_3

The Consumer bears the direct cost of returning the goods unless otherwise provided by law.

For goods which, due to their nature, dimensions or weight, cannot normally be returned by post, the Consumer bears the direct return costs if the Consumer was properly informed of those costs or provided with a reasonable estimate before the contract was concluded.

The Seller is not required to accept cash-on-delivery return shipments.

This does not affect the validity of a properly and timely exercised withdrawal.

5.3 Condition of returned goods

The Consumer has the right to unpack the goods and handle them only to the extent necessary to establish their nature, characteristics and functioning.

The Consumer is liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Depending on the circumstances, handling beyond what is necessary for inspection may include in particular:

• using the goods in normal operation,
• using an installed automotive part while driving,
• using car seat covers in normal vehicle operation after checking their suitability,
• soiling the product,
• stains or odours,
• mechanical damage,
• scratches,
• wear,
• installation or removal leaving permanent or visible marks on the product,
• loss or damage to components or accessories.

GOODS SHOWING SIGNS OF USE, SOILING OR INSTALLATION MAY SUFFER A REDUCTION IN VALUE. THE CONSUMER IS LIABLE FOR ANY REDUCTION IN THE VALUE OF THE GOODS IN ACCORDANCE WITH APPLICABLE LAW.

The Seller is entitled to document the condition of returned goods, including by means of photographs.

If handling of the goods beyond what was necessary for inspection resulted in a demonstrable reduction in value, the Seller may take into account an amount corresponding to the actual reduction in value when settling the withdrawal.

The amount of the reduction must correspond to the actual condition of the particular goods.

The Seller does not impose predetermined flat-rate charges for cleaning, repackaging or returning goods to saleable stock.

If the goods were already damaged when delivered to the Consumer and the Consumer is not responsible for that damage, the refund may not be reduced on that basis.

The absence of original packaging does not in itself result in loss of the right of withdrawal.

However, the Consumer must adequately secure the goods for return shipment so that they are not damaged during transport.

5.4 Refunds

If the Consumer validly withdraws from the contract, the Seller will refund the funds received under that contract without undue delay and no later than 14 days after receiving the notice of withdrawal.

However, the Seller is not required to make the refund before:

• the returned goods have been received, or
• the Consumer provides evidence that the goods have been sent back,

whichever occurs first.

The Seller will also refund the original delivery costs, but only up to the amount corresponding to the least expensive standard delivery method offered when the order was placed.

If the Consumer selected a more expensive delivery method, the difference in cost will not be refunded.

The refund will be made using the same payment method originally used by the Consumer, unless the parties agree on another method which does not result in additional costs to the Consumer.

5.5 Reduction in the value of returned goods

The statutory right of withdrawal must not be understood as a right to borrow and use the goods free of charge for 14 days.

The Consumer is liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

If the returned goods are, for example:

• soiled,
• used,
• worn,
• mechanically damaged,
• scratched,
• incomplete,
• or show signs of installation or operation,

the Seller is entitled to document the extent of the reduction in value and, when settling the withdrawal, take into account an amount corresponding to the actual and demonstrable reduction in the value of the goods.

The Seller must be able to justify the reason for and extent of the reduction in value.

5.6 Exceptions to the right of withdrawal

The Consumer does not have the right to withdraw from the contract in cases provided for under applicable Czech law, in particular where the law expressly excludes such a right.

This applies in particular to the supply of:

• goods modified according to the Consumer's wishes or for the Consumer personally,
• goods made individually to order,
• goods liable to deteriorate rapidly or with a short shelf life,
• sealed goods which are not suitable for return for health protection or hygiene reasons where the Consumer has broken the seal after delivery,
• goods which, due to their nature, have been inseparably mixed with other goods after delivery,
• other goods or services for which the law expressly excludes the right of withdrawal.

The mere fact that a mass-produced automotive part or accessory is intended for a particular vehicle make or model does not automatically mean that it was manufactured according to the individual requirements of a particular Customer.

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6. COMPLAINTS AND LIABILITY FOR DEFECTS

6.1 Proof of purchase

An invoice or other proof of purchase may be used to establish the purchase.

However, presenting a specific invoice is not the only permissible way of proving the purchase.

The Buyer may establish that the goods were purchased from the Seller by other reliable means.

6.2 Liability for defects

The Seller is liable to the Consumer for ensuring that the goods are free from defects upon receipt and comply with the agreed and legally required characteristics.

The Consumer may assert rights arising from a defect which existed when the goods were received and which becomes apparent within two years from receipt, unless otherwise provided by law.

If a defect becomes apparent within one year from receipt, the goods are presumed to have been defective upon receipt unless the nature of the goods or the defect makes such a presumption incompatible.

This is not automatically a voluntary “24-month warranty”, but rather the Seller's statutory liability for defects.

Normal wear and tear resulting from proper use of the product is not considered a defect.

The Seller is not liable for damage arising after receipt of the goods, in particular as a result of:

• improper use,
• mechanical damage caused by the Buyer or a third party,
• failure to maintain the product,
• use of the product contrary to its intended purpose,
• improper installation performed by the Buyer or a third party.

This does not apply where improper installation resulted from incorrect instructions provided by the Seller or another circumstance for which the Seller is legally responsible.

6.3 Inspection of the shipment

The Consumer is advised to inspect the condition of the shipment upon receipt.

If visible mechanical damage to the packaging or missing items are discovered, the Consumer is advised to document the condition with photographs and, where possible, have it recorded in the carrier's transport documentation.

This does not in any way restrict the Consumer's right to make a complaint to the Seller.

6.4 Making a complaint

If the Consumer discovers a defect in purchased goods, the Consumer may report it to the Seller.

A complaint may be submitted in particular:

by e-mail: obchod.centershop@gmail.com

or in writing or by another method enabling the Seller to receive and assess the complaint.

The Consumer should provide in particular:

• order number,
• product name or code,
• description of the defect,
• information about when and how the defect became apparent.

Where the defect can be documented by photographs or video, attaching such documentation is recommended as it may speed up the complaint process.

Use of a complaint form may make processing easier, but is not a condition for validly making a complaint.

6.5 Rights arising from defects

Where the goods have a defect for which the Seller is liable, the Consumer may request that the defect be remedied.

The Consumer may choose:

• repair of the goods, or
• replacement with defect-free goods,

unless the selected remedy is impossible or disproportionately expensive compared with the alternative remedy.

The defect will be remedied free of charge, within a reasonable period and without causing significant inconvenience to the Consumer.

6.6 Price reduction or withdrawal in the case of defective goods

Subject to the conditions provided by law, the Consumer may request an appropriate reduction in the purchase price or withdraw from the purchase contract, in particular where:

• the Seller has refused to remedy the defect or has failed to remedy it properly,
• the defect occurs repeatedly,
• the defect is material,
• it is clear from the circumstances that the defect will not be remedied within a reasonable period or without significant inconvenience to the Consumer.

The Consumer may not withdraw from the contract where the defect is only minor.

6.7 Complaint handling

When a complaint is submitted, the Seller will provide the Consumer with written confirmation stating in particular:

• the date the complaint was submitted,
• the contents of the complaint,
• the requested method of resolution,
• the Consumer's contact details for notification of the outcome.

The complaint, including remedy of the defect, must be resolved and the Consumer informed of the outcome no later than 30 days from the date on which the complaint was submitted, unless the Seller and the Consumer expressly agree on a longer period.

If the Seller rejects the complaint, the Seller will provide written reasons for the decision.

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7. PERSONAL DATA PROTECTION

7.1

The personal data of Buyers is processed in accordance with Regulation (EU) 2016/679 – GDPR and other applicable laws.

Personal data necessary for processing the order is processed in particular on the basis of:

• entering into and performing the purchase contract,
• compliance with the Seller's legal obligations,
• the Seller's legitimate interests where the statutory requirements are met,
• consent of the data subject where consent is the required legal basis.

Entering into a purchase contract does not constitute general consent to the processing of personal data for arbitrary purposes.

7.2

Personal data may be provided, to the extent necessary, to entities whose services are required to process the order or comply with legal obligations, including carriers, payment service providers, accounting service providers, IT service providers and other necessary contractual partners.

Detailed information about the processing of personal data, retention periods and the rights of data subjects is provided in the separate Privacy Policy of the online store.

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8. FINAL PROVISIONS AND ALTERNATIVE DISPUTE RESOLUTION

8.1

These Terms and Conditions form part of the purchase contract concluded through the online store www.centershop.cz.

The version of these Terms and Conditions in force at the time the purchase contract is concluded applies to the relevant order.

8.2

By submitting the order, the Buyer confirms that, before finally submitting it, the Buyer was informed in particular about the price of the goods, shipping costs, payment method, delivery conditions, the right of withdrawal and these Terms and Conditions.

8.3 Alternative dispute resolution for consumer disputes

The Seller seeks to resolve any disputes with Consumers primarily by mutual agreement.

If a consumer dispute arising from a purchase contract between the Seller and the Consumer cannot be resolved by mutual agreement, the Consumer may submit a proposal for alternative dispute resolution to:

Česká obchodní inspekce
Štěpánská 567/15
120 00 Praha 2
Czech Republic

website: coi.gov.cz

The Czech Trade Inspection Authority is an alternative dispute resolution body for consumer disputes within the scope provided by Czech Act No. 634/1992 Coll., on Consumer Protection.

8.4

If any provision of these Terms and Conditions is invalid or ineffective, this does not affect the validity of the remaining provisions.

The relevant provision of applicable law will apply in place of the invalid or ineffective provision.

8.5

The Seller may amend these Terms and Conditions for future orders.

Any amendment will not have retroactive effect on purchase contracts already concluded.

8.6

The Seller stores purchase contracts and related documentation electronically for the period necessary to comply with legal obligations and to protect legitimate legal claims.

8.7

These Terms and Conditions become valid and effective on the date of their publication in the online store www.centershop.cz